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Makale Özeti:
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Emotional management is an important source of social capital and synergy in our age for intra-organizational relationships containing dissatisfaction for individuals and restricted by complicated, routinized and formalized relations. The aim of this study, which is in a descriptive scanning model, is to define the process and characteristics of emotional management and to stress on the importance of emotional management for administrators and employees. Besides, in this work, these issues are taken up: the components and terminology of emotional management, the importance of emotional management in the aspects of organizational health and psychological violence in organizations and progressive suggestions toward administrators and employees for an effective emotional management process.
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