User Acceptance of Key Performance Indicators Management Systems in a Higher Education Institution in Malaysia: A Pilot Study
iojesCilt 2013/5, Sayı 1
This article discusses the users’ acceptance of two performance management systems, namely Excel Spreadsheet System (ESS) and Key Performance Indicator Monitoring System (KPI-MS). Key Performance Indicator (KPI) is an index used in measuring an individual’s, organization’s or institution’s performance. ESS …