EXAMINATION OF FACTORS IMPACTING STUDENT SATISFACTION WITH A NEW LEARNING MANAGEMENT SYSTEM

The purpose of this study was to determine factors that influenced student
satisfaction with a new learning management system and to identify which of these
factors were most important. The data was collected using an an online survey tool
that was administered to students enrolled in courses designed and taught by
faculty who participated in a pilot group testing a new learning management
system (LMS). The findings support previous research in this area, indicating that
usability of the LMS and availability of technical assistance is strongly correlated
with student satisfaction. Study findings will be used to improve LMS training and
institution-wide technology support.