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Okullarda Şikayet Yönetimi: Vignette Tekniği Uygulaması

2015·Mukadder BOYDAK ÖZAN

Kastamonu Üniversitesi Kastamonu Eğitim Dergisi·Cilt 2015/23, Sayı 3

Improving the success at educational institution and providing continuity have a close relationship with complaint management. The aim of this study is to determine the capability of complaint management of school principals who have an important duty during this process. …

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Öğretmen Eğitiminde Vignette Tekniği Ve Uygulamaları

2014·Zehra KAYA, Osman Nafiz KAYA

Eğitim ve Bilim·Cilt 2013/38, Sayı 168-legacy-674

Stories that have been used frequently in many studies in social sciences, including educational research, are categorized in four different types as follows: case studies, case stories, scenarios, and vignettes. In literature, the vignette has been frequently used incorrectly or …

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