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TÜKETİCİLERİN ŞİKÂYET DENEYİMLERİ VE ŞİKÂYETİ ALGILAMALARININ ÖLÇÜMLENMESİ: GSM MÜŞTERİLERİNE YÖNELİK BİR UYGULAMA

2021·Kübra KARAOSMANOGLU, Gülay HIZ

MESLEKİ BİLİMLER DERGİSİ·Cilt 2014/3, Sayı 1

It is one of the main challenges for the current business world to meet the needs and to solve the problems of the consumers and the customers. The business enterprises, which are experienced to achieve the customer satisfaction, are much …

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Okullarda Şikayet Yönetimi: Vignette Tekniği Uygulaması

2015·Mukadder BOYDAK ÖZAN

Kastamonu Üniversitesi Kastamonu Eğitim Dergisi·Cilt 2015/23, Sayı 3

Improving the success at educational institution and providing continuity have a close relationship with complaint management. The aim of this study is to determine the capability of complaint management of school principals who have an important duty during this process. …

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