Yükseköğretimde Hizmet Kalitesi Ölçümü: Öğrenci İşleri Daire Başkanlığı Örneği
Yükseköğretim ve Bilim DergisiCilt 2019/9, Sayı 1
The success of educational services requires the collective movement of many actors (managers, trainers, administrative staff, students) and the necessity of a system that supplies integrity. However, the quality of services which was provided by these actors should be measured …