“Complaint” için 4 makale
MESLEKİ BİLİMLER DERGİSİCilt 2014/3, Sayı 1
It is one of the main challenges for the current business world to meet the needs and to solve the problems of the consumers and the customers. The business enterprises, which are experienced to achieve the customer satisfaction, are much …
Eurasian Journal of Applied LinguisticsCilt 2018/4, Sayı 2-legacy-4918
The aim of this study is to investigate the pragmatic language behavior of Turkish learners of English in formal complaint situations through the comparison of their speech act performances to those of native speakers. The data was collected from a …
Kastamonu Üniversitesi Kastamonu Eğitim DergisiCilt 2015/23, Sayı 3
Improving the success at educational institution and providing continuity have a close relationship with complaint management. The aim of this study is to determine the capability of complaint management of school principals who have an important duty during this process. …
Eğitim ve BilimCilt 2013/38, Sayı 170
The current study investigates whether or how Turkish learners of English (TLEs) transfer pragmatic knowledge from their native language into English when performing the speech act of complaining. A total of 3000 written responses collected from TLEs and native speakers …