PERAKENDE SEKTÖRÜNDE HİZMET KALİTESİNİN MÜŞTERİ MEMNUNİYETİ VE MÜŞTERİ SADAKATİNE ETKİSİ: ÇANAKKALE İLİNDE BİR ARAŞTIRMA
MANAS Journal of Social StudiesCilt 2015/4, Sayı 5
Due to the continuous renewal of technology and the current competitive conditions which show very rapid changes, companies offer the goods and services that they produce with similar quality and close prices to the market. The service quality and as …