REINFORCING COMMUNICATION SKILLS THROUGH LEARNER CENTERED/LEARNER CENTRIC TELEPHONE TASKS/ACTIVITIES: AN EXPERIMENT

In this globalized era telephone is the most important means of
instantaneous communication in the fields such as engineering, science, technology,
trade and commerce. For result oriented interaction in the business world it is
imperative for the learners to develop effective telephone conversation
competencies. Mastery of telephone etiquette enhances the image of not only the
individual but also the organization which is represented by the individual. To
ensure effective communication good telephone habits and conversation skills have
to be developed through intensive training for the undergraduate engineering
students. This research paper is an attempt to enhance the learners’ telephone
conversation proficiency by student centric activities.