OTEL İŞLETMELERİNİN BAŞARISINI ETKİLEYEN DIŞ ÇEVRE FAKTÖRLERİ

Today's hotel managers are both trying to keep high the motivation levels
of their workers and trying to develop more possibilities for their customers.
Because of high and continuous communication with customers in accommodation
sector, it is necessary for having all worker's support whatever their jobs are. Since
hotel customers evaluate the service they received in general and as a result they
declare hotels and their workers as successful or unsuccessful. In this connection,
external factors and their impacts are consisting main subject of our study.